?Help · FAQ
Frequently asked questions.
Flights, gear, shipping, and giving, answered.
- Does Fly North Shore operate the flights?
- No. We are an independent media and lifestyle brand that curates and connects you with independent local operators. Each flight is booked, flown, and paid for directly with that operator under their own terms. See the flights →
- Where are the flights based?
- At Kawaihāpai (Dillingham Airfield) on Oʻahu's North Shore, near Waialua.
- How do I book a flight?
- Open the operator's page and use their booking link. Reservations and payment are handled directly by the operator. Browse operators →
- How is the apparel made and shipped?
- Every item is printed to order and shipped worldwide. Allow roughly 2 to 7 business days for production before it ships, plus transit time to your address. Shipping policy →
- Can I return or exchange apparel?
- Because items are made to order, we cannot accept change-of-mind returns. If an item arrives defective, damaged, or incorrect, we will replace it or refund you. Check the size guide on each product before ordering. Return & refund policy →
- Is my donation tax-deductible?
- Donations made through our donate button go directly to Soar Hawaii Foundation, a 501(c)(3) nonprofit (EIN 39-2739447), and are tax-deductible to the extent allowed by law. About giving →
- What does "10% of profit supports Soar Hawaii" mean?
- We donate 10% of net profit (the sale price minus product and payment-processing costs) from every Fly North Shore item to Soar Hawaii Foundation, a 501(c)(3) nonprofit (EIN 39-2739447) funding free first flights and STEM programs for North Shore kids. How it works →